Shipping & Delivery Policy

Shipping & Delivery Policy

Peace of Mind from Checkout to Doorstep 🚚💛

At Bebek, we understand that receiving your baby’s essentials quickly, safely, and without fuss is your top priority. We partner with Egypt’s most trusted logistics providers to ensure a gentle, transparent, and seamless delivery experience every step of the way.

1. Delivery Timelines & Governorates

All orders are carefully packed and fulfilled through our courier partners within the following estimated timeframes:

  • 🏙️ Greater Cairo & Giza: 2–3 Business Days

  • 🌊 Alexandria, Delta & Canal Cities: 3–4 Business Days

  • 🏔️ Upper Egypt & Remote Governorates: 4–6 Business Days

(Note: Business days are Sunday through Thursday. Fridays, Saturdays, and official public holidays are excluded).

2. Shipping Rates & Free Delivery

  • 🎁 Free Delivery: Enjoy Free Standard Shipping on all orders of 700 EGP or above.

  • 📦 Standard Flat Rate: For orders under 700 EGP, a flat shipping fee (ranging from 50 to 80 EGP depending on your governorate) will be automatically calculated at checkout.

3. Real-Time Order Tracking

To keep you informed at every milestone, our shipping partner will send your tracking link and shipment updates directly via SMS or WhatsApp as soon as your parcel leaves our warehouse and is out for delivery.

4. Order Inspection Upon Delivery

We want you to feel 100% confident in every Bebek choice you make. You may inspect your parcel upon delivery, provided that you notify us in advance before dispatch.

How to request inspection: Simply leave a note on the cart page or reach out to us via social media right after placing your order. We will authorize the courier partner in advance to allow parcel inspection in front of the delivery representative.

5. Flexible Payment Options

We offer multiple secure and convenient ways to complete your purchase:

  • 💵 Cash on Delivery (COD): Pay cash directly to the courier upon receiving your parcel.

  • 📱 InstaPay: Prefer paying via InstaPay? Select the InstaPay option or notify us, and our team will instantly send you a direct payment link.

  • 💳 Credit/Debit Cards via Courier: Pay electronically using your card directly with the courier upon delivery via mobile POS terminals.

Need Assistance With a Delivery?

Our support team is always here to listen, assist, and coordinate:

  • 📧 Email: info@bebekegypt.com

  • 💬 Direct Messaging: Reach out to us on Instagram, Facebook, or WhatsApp.