We stand behind our products, so you can focus on your baby.

At Bebek, we engineer our products to the highest standards of safety and durability. We know that as a mother, you rely on your baby’s essentials to work flawlessly day in and day out. That is why we are proud to offer our comprehensive Bebek Guarantee. If something isn't right, we are here to fix it.

🛡️ The Bebek 1-Year Warranty

Every Bebek product comes with a 1-Year Warranty against manufacturing defects, starting from the date of purchase.

What is Covered: We will replace or repair any product that shows a defect in materials or workmanship under normal use. This includes:

• Electronic malfunctions in thermometers.

• Faulty seals or structural flaws in bottles and cups.

• Defective mechanisms in our care kits or aspirators.

What is Not Covered: To maintain our premium standards, the warranty does not cover issues caused by:

• Normal wear and tear (e.g., silicone nipples naturally degrading over time).

• Misuse or accidental damage (e.g., dropping a thermometer).

• Damage caused by improper cleaning or sterilization (e.g., melting parts by leaving them in boiling water without enough clearance).

📦 Refunds & Exchanges

We want you to be completely confident in your purchase. If you change your mind, we offer a hassle-free return and exchange policy.

• 14-Day Window: You may return or exchange any unused Bebek product within 14 days of delivery.

• The Hygiene Rule: For the safety and health of all our babies, products must be returned in their original, unopened, and sealed packaging. We cannot accept returns on bottles, nipples, or hygiene items that have been opened or used, unless they have a manufacturing defect.

🔄 How to Initiate a Return or Warranty Claim

We’ve made our process as simple as possible. No complicated forms, just direct support.

1. Reach Out: Send a message to our dedicated Care Team at help@bebekstores.com, or through social media.

2. Share the Details: Include your order number, a brief description of the issue, and a quick photo or video if you are claiming a warranty defect.

3. Swift Resolution: Our team will review your request within 24 hours and arrange for a courier to pick up the item or deliver your replacement immediately.

Your peace of mind is not negotiable. If you have any questions about an item you've received, please reach out. We are always here for you.

Because you shouldn't have to guess what goes into your baby's products.

As a mother, you read every label, check every ingredient, and question everything that comes near your baby. We do exactly the same. At Bebek, we believe that premium care starts with pure, rigorously tested materials. We’ve eliminated the harmful chemicals so you can focus on what truly matters: soaking in every moment with your little one.

What We Use: Pure & Proven Materials

We source only the highest-grade materials globally to ensure durability, hygiene, and absolute safety across our entire range.

Material	Why We Use It	Where You'll Find It
Medical-Grade Silicone	Ultra-soft, naturally bacteria-resistant, and heat-safe for sterilization.	Natural Feeling Nipples, BOBO Cups, Nasal Aspirator Tips
Food-Grade PP (Polypropylene)	Highly durable, shatterproof, and perfectly safe for boiling and steam.	Natural Feeling Bottles, Care Kit Cases
Premium Stainless Steel	Rust-proof, hypoallergenic, and designed to stay sharp safely.	Nail Clippers & Grooming Scissors

What We Leave Out: The Bebek Zero Tolerance Policy

What isn't in our products is just as important as what is. We maintain a strict zero-tolerance policy for toxic additives. Every Bebek product is proudly and permanently:

• 0% BPA & BPS: No bisphenols, ensuring no hormone-disrupting chemicals ever touch your baby’s milk.

• 0% Phthalates & PVC: No toxic plasticizers used in our manufacturing process.

• 0% Heavy Metals: Rigorously tested to be free of lead, mercury, and other dangerous elements.

Rigorously Tested for Your Baby's World

Designing a safe product is only the first step. Before any Bebek essential reaches your nursery, it undergoes strict quality control.

• Bite & Pull Testing: Our silicone nipples are machine-tested to withstand the strength of teething gums without tearing.

• Thermal Shock Resistance: Our bottles are tested to move safely from cold storage to warm feeding temperatures.

• Hygienic Seals: Every cap and collar is precision-engineered to prevent leaks and block outside contaminants.

Because your baby’s safety is our highest priority.

At Bebek, we design every product with your little one’s health and comfort in mind. To ensure your Bebek essentials remain safe, hygienic, and long-lasting, we’ve put together this quick and easy care guide. Regular cleaning and proper maintenance give you the peace of mind you deserve.

🍼 Feeding Essentials (Natural Feeling Bottles, Nipples & BOBO Cups)

Hygiene is critical for feeding. Always wash your hands before handling sterilized bottles.

• First Use: Before the very first use, disassemble all parts and boil them in water for 5 minutes.

• Daily Cleaning: Wash all parts immediately after each feeding using warm water and a mild baby-safe liquid cleanser. Use a dedicated bottle brush to reach all corners.

• Sterilization: Our bottles and nipples are safe for boiling, steam sterilizers, and cold-water sterilization methods. If boiling, ensure there is enough water so parts do not touch the sides of the pot.

• When to Replace: For optimal safety and hygiene, inspect nipples before each use by pulling them in all directions. Replace nipples every 2 to 3 months, or immediately at the first sign of wear, stickiness, or tearing.

🛁 Hygiene & Grooming (Care Kits & Nasal Care)

Gentle care for sensitive routines.

• Nasal Aspirators: After every use, disassemble the aspirator completely. Wash the silicone tip and collection chamber with warm, soapy water. Rinse thoroughly and allow it to air-dry completely before reassembling to prevent any mold growth.

• Nail Clippers & Scissors: Wipe the metal blades with a cotton swab dipped in rubbing alcohol before and after use. Keep them dry and store them in their protective case to prevent rusting.

• Hairbrushes: Wash gently with warm water and a drop of mild baby shampoo. Rinse and lay flat on a towel to dry.

🌡️ Health & Electronics (Thermometers)

Precision care for accurate readings.

• Cleaning the Sensor: After each measurement, gently wipe the thermometer tip/sensor with a soft cloth or a cotton swab moistened with 70% isopropyl alcohol.

• Water Warning: Our electronics are designed for durability but are not waterproof. Never submerge your thermometer in water or hold it directly under a running tap.

• Storage: Store in its protective case in a cool, dry place away from direct sunlight or extreme temperatures.

🛡️ General Safety & Storage Tips

• Avoid Direct Sunlight: Prolonged exposure to direct sunlight or high heat can weaken silicone and plastic over time. Store all feeding and hygiene items in a clean, dry cupboard.

• Inspect Regularly: Always check your baby's items for signs of damage or wear before use. If you spot a crack in a bottle or a tear in a nipple, please discard it immediately.